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HDI Versicherung AG
pobočka poisťovne z iného členského štátu
Suché Mýto 1
811 03 Bratislava

Our offices are located in THE EUROPEUM office building, Building B, 3rd floor.

The entrance to the underground garage is from Drevena Street, Bratislava. The elevator will take you to our office. Please arrange parking in advance with the person you are going to visit.

Phone: +421 2 5710 8611
E-Mail: info@hdi.sk

We also cooperate with our parent company's branches in the Czech Republic and Hungary.

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Note on reporting claims for motor vehicle liability

Please do not report motor liability claims to HDI, but to our partner AVUS International:

AVUS International
Mliekarenska 13, 82005 Bratislava
Tel.: +421 220 90 26 98
E-Mail: office.sk@avus-group.com

Have the following information and documents ready for this:

name and policy number
vehicle registration number
date and place where the damage occurred
accident or police report, if available

Please continue to report claims from other segments directly to HDI using the contact form (which you will find at the top of this page).

Complaint

Your satisfaction is our top priority. That's why we are constantly working on optimising our products and services. If you still have a complaint, you can find out here how to let us know about it.

Complaint handling

What is a complaint?

A complaint is a dissatisfaction expressed by a person to HDI Versicherung AG with regard to an insurance contract or a service provided by HDI. The assertion of an insurance claim or claim for damages or the request to process a claim does not constitute a complaint.

How to file a complaint?

A complaint can be made online using the web form, in person, by telephone, by letter or by email. Our contact details are:

HDI Versicherung AG
Slovakian branch
Obchodná 2
211 06 Bratislava
Tel.: +421 2 5710 8611
E-Mail: feedback@hdi.sk

You can reach us from Monday to Thursday from 8.00 a.m. to 4.30 p.m., on Fridays from 8.00 a.m. to 2.00 p.m.. Submissions received after these times will be processed on the next working day.

What information is necessary?

To be able to process your complaint, we need:

Your contact details (first name, last name, address, email address and/or telephone number),
how we can best reach you (by telephone, email, etc.),
a detailed description of your concern (including policy or claim number).

How long does it take to process a complaint?

As soon as we have received your complaint, it will be forwarded immediately to the responsible department for clarification and entered in our internal complaints register. We will confirm that we have received your complaint in writing and inform you whether and what additional information is required for processing.
The complaint is usually processed within 5 working days. In the event of delays, you will receive an interim report and (if possible) an indication of when final processing can be expected.

Which supervisory authority is responsible for the branch of HDI Versicherung AG in Slovakia?

National Bank of Slovakia
Insurance Supervision Department
Imricha Karvaša 1
813 25 Bratislava, Slowakei
E-Mail: info@nbs.sk

Which supervisory authority is responsible for HDI Versicherung AG in Austria?

Österreichische Finanzmarktaufsicht (FMA)
User Information and Complaints
Otto-Wagner-Platz 5
1090 Wien, Österreich
E-Mail: fma@fma.gv.at

Sometimes not everything works out the way you want it to. Here, you can let us know what’s really bothering you. We will take it seriously.

Complaint form

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Whistleblower system

A whistleblower system (BKMS® whistleblower system) makes it possible to report certain serious violations of the law, even anonymously. On this basis, internal processes can be initiated which contain the damage and prevent further damage.

Details on how to use the form can be found on the Slovak or German language version of this website.